We don't just provide services—we step into the shoes of family members who wish they could be there every moment. Our caregivers aren't just skilled professionals; they're warm-hearted individuals who understand that a gentle touch, a patient ear, and a caring smile can make all the difference.
Last updated: 17 August 2026
Nessa HealthCare Services Inc. provides home care in London, St. Thomas and the surrounding communities in Ontario. Caring for someone means being trusted with private things about their health, their home and their family. This page explains what we collect, why, and what you can ask us to do about it.
Health information in Ontario is governed by the Personal Health Information Protection Act (PHIPA). Other personal information is covered by Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). We follow both.
If you enquire about care: your name, phone number, email address, the area you live in, who the care is for, and what help is needed.
If you become a client: the information needed to care for you safely. That includes your address, date of birth, health conditions, medications, mobility and safety needs, allergies, your doctor and pharmacy, emergency contacts, and who holds Power of Attorney if anyone does. We also keep notes of each visit.
If you apply to work with us: your contact details, work history, references, certificates, police vulnerable sector check, and first aid and CPR records.
If you visit our website: whatever you type into a form. Our website uses cookies to keep the site working and to understand which pages people read.
We do not sell your information. We do not share it for advertising.
Only the people who need it. That means the caregivers assigned to you, the office staff who arrange your care, and our nurses where nursing is involved.
We share information outside Nessa only when you agree, or when the law requires it. With your consent that may include your doctor, pharmacist, hospital, or Ontario Health atHome. Without your consent it may include a situation where someone is at risk of serious harm, or where a court or regulator requires it.
We ask for your consent before we begin care, and it forms part of your service agreement. You may withdraw it at any time, though we may then be unable to continue providing care safely.
If you are not able to give consent yourself, we take it from your Substitute Decision Maker, usually the person holding Power of Attorney for Personal Care.
Client records are kept for ten years after the last service, as required for health records in Ontario. Records for people who enquired but did not become clients are kept for two years. Job applications are kept for three years. After that we destroy them securely.
We will respond within thirty days. There is no charge for a reasonable request.
If your information is ever lost, stolen or seen by someone who should not have seen it, we will tell you, and we will tell Ontario’s Information and Privacy Commissioner where the law requires it.
To ask a question, see your records, or make a complaint about privacy, contact us at:
Nessa HealthCare Services Inc.
Email: admin@nessahealthcare.com
Phone: (647) 532-9470
If you are not satisfied with our answer, you may contact the Information and Privacy Commissioner of Ontario at ipc.on.ca or 1-800-387-0073.
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